Alert notification channels
Various communication channels are utilized to ensure the timely dissemination of alerts. Slack channels and email IDs serve as primary broadcast channels, delivering alerts to designated recipients. On-call policies facilitate phone call notifications, allowing recipients to promptly acknowledge, resolve, or escalate alerts. Each notification channel plays a vital role in ensuring that critical incidents are promptly addressed and resolved.
Types of Notification Channels
Slack channel
Slack channels serve as messaging platforms where individuals with access can receive alert notifications. When an alert is raised, Slack provides two options: Acknowledge and Resolve. The notification includes details about the alert and the time it was raised, facilitating prompt action by the team members who are assigned in that specific channel.
Email Id
Similarly to Slack channels, a common email ID is provided to members belonging to a group for sending alert notifications to assigned members. This email system also offers two options: Acknowledge and Resolve. Recipients receive alerts directly in their email inbox, where they can promptly acknowledge or resolve the alert as needed.
On-Call Policy
On-call policies are employed to trigger phone calls, alerting team members when incidents occur. When a phone call is received, it provides verbal details about the alert. Recipients are then prompted to take one of three actions: Acknowledge, Resolve, or Escalate. Additionally, escalation policies outline procedures for escalating unresolved issues to higher support levels.
*To know more on On-Call Policy read - On-Call Scheduling and Escalation Policy*
Setting up Communication Channels
Navigate to "Temperstack Notifications" at the top menu in your dashboard.
From there, select "Application Services."
To set up a communication channel for a new service, follow these steps:
Click on the "Add Service" button located at the top right corner of the interface.
Check the desired notification channels - email, Slack, and voice - by selecting the corresponding checkboxes. The communication channels will be set up.
To set up a communication channel for an existing service, follow these steps:
Navigate to the "Actions" column in the Application Service and click on the "Edit" button.
Check or uncheck the options to receive alert notifications on your preferred channels. After making your selections, click on the "Update" button to save the changes.
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