Setting up Services
Last updated
Last updated
In Temperstack's context, a service is a collection or group of linked resources, micro-services, and team members.
Think of service as a unique key that connects a micro-service (one or multiple APIs / apps ), to its resources (EC2, databases, load balancers), cache, and the team that manages it.
Example :
In the above figure, you can see multiple services listed; for example: Payments is a service
Each service has the following attributes visible in the service listing.
Service Name: The name that allows the team to easily identify the microservice group and its corresponding team.
Group Email: The email address where notifications related to this service should be sent.
Slack Channel: The channel where notifications related to the service will be posted.
On-Call Policy: This refers to the rotation and escalation roster of team members used for making phone calls and handling escalations when an incident occurs.
You can learn more about creating and editing a service here : Setting up Services
The service listing enables you to change notification channels on Slack, change the group email ID/change rotation and escalation policy all in one place without needing to edit individual alerts.
Navigate to "Temperstack Notifications" at the top menu in your dashboard.
From there, select "Application Services."
Navigate to “Add Service”: Click on the "Add Service" button located at the top right corner of the interface.
Provide Service Details: Enter the required service name and group email ID as per the specific requirements.
Assign a Slack Channel: Specify the Slack channel where notifications will be sent for this service.
Select On-Call Policy: Choose the appropriate on-call policy for handling alerts related to this service.
Notification Preferences: Check the desired notification channels - email, Slack, voice and WhatsApp- by selecting the corresponding checkboxes and then click on "Save Changes". This ensures that alerts are sent through the preferred communication channels for effective incident management.
In this scenario, a service named "alert_setup" is configured with the following details:
E-mail ID: Notifications related to this service will be sent to "zaSa@gmail.com" via email.
Slack Channel Name: Alerts for this service will be posted in the "#alerts" Slack channel.
Temperstack On-Call Name: The on-call policy designated for handling alerts related to this service is "Demo Policy."
Updated At: The service details were last updated on May 1, 2024, at 7:48:35 PM.
Receive Notification On: Notifications for this service will be received through email, Slack, voice and WhatsApp channels.
This configuration ensures efficient alert distribution across multiple channels, facilitating prompt notification and response by on-call teams.
