Alert notification channels
Last updated
Last updated
Temperstack enables notifications through multiple channels.
Broadcast : Slack and group email ids
Person specific : Phone calls & Whats app
On-call policies facilitate phone call notifications, allowing recipients to promptly acknowledge, resolve, or escalate alerts. Each notification channel plays a vital role in ensuring that critical incidents are promptly addressed and resolved.
Slack channels serve as a broadcast channel where individuals with access to the slack channel can receive alert notifications. When an alert is raised, the Slack message provides two options: Acknowledge and Resolve. The notification includes details about the alert and the time it was raised, facilitating prompt action by the team members who are assigned in that specific channel.
Similarly to Slack channels, a group email ID is attached to each service sending email to members belonging to the group email. This email system also offers two options: Acknowledge and Resolve. Recipients receive alerts directly in their email inbox, where they can promptly acknowledge or resolve the alert as needed.
WhatsApp integration in Temperstack allows you to receive alert notifications directly to the individual team's WhatsApp number. When an alert is raised, the WhatsApp message provides details about the alert, enabling your team to quickly take action by acknowledging or resolving the incident.
On-call policies are employed to trigger phone calls, alerting individual on-call team members when incidents occur. When a phone call is received, it provides verbal details about the alert. Recipients are then prompted to take one of three actions: Acknowledge, Resolve, or Escalate. Additionally, escalation policies outline procedures for escalating unresolved issues to higher support levels.
*To know more on On-Call Policy read - On-Call Scheduling and Escalation Policy*
Navigate to "Temperstack Notifications" at the top menu in your dashboard.
From there, select "Application Services."
To set up a communication channel for a new service, follow these steps:
Click on the "Add Service" button located at the top right corner of the interface.
Check the desired notification channels - email, Slack, and voice - by selecting the corresponding checkboxes. The communication channels will be set up.
To set up a communication channel for an existing service, follow these steps:
Navigate to the "Actions" column in the Application Service and click on the "Edit" button.
Check or uncheck the options to receive alert notifications on your preferred channels. After making your selections, click on the "Update" button to save the changes.
